CRISIS COMMUNICATION IN HEALTHCARE

Abstract

The paper explores the key role of crisis communication in addressing the growing number of crisis situations in healthcare. It examines and analyze different forms of crises in healthcare, encompassing financial and ethical dimensions, emphasizing that the effective management of crisis communication is integral to overall crisis management and thus, helps preserve the reputation of the organization and sometimes ensures its survival, threatened by crises. The significance of preparedness and the timely identification of potential crises emphasizes the crucial responsibilities of communicators, particularly in the contemporary era marked by swift and eficient modern communication techniques and tools. The text highlights the imperative requirement for two-way symmetrical communication with the media and all stakeholders before and during a crisis. The conclusion is that successful crisis management depends on crisis planning, simulations, and comprehensive training across all crisis management processes, inclusively and with a specific emphasis on crisis communication.